Citizens Bank Offers Online Payment and Account Management Services

Convenient Access to Loan Accounts and Tools

Citizens Bank customers can now conveniently make payments, submit requested documents, and check their loan balances and details online. Through Citizens' Online Banking platform, customers have access to a range of essential loan servicing features.

Streamlined Payment Process

Customers can easily initiate payments directly from Citizens Online Banking. This eliminates the need for mailing checks or visiting a branch, saving time and effort. Additionally, users can schedule one-time or recurring payments for added convenience.

Dedicated Customer Service

For assistance with any loan servicing questions, Citizens Bank provides dedicated customer service representatives who are available Monday through Friday from 8 am to 5 pm. Customers can call 800-234-6002 to connect with a representative.

Comprehensive FAQ Section

Citizens Bank's website also offers a comprehensive FAQ section where customers can find answers to common questions. This resource provides valuable information, reducing the need for contacting customer service in many cases.

To access these online loan servicing services, customers can visit the Citizens Bank website and log into their Online Banking account.